Shipping policy

All of our products are shipped to you via a secure, tracked shipping method. We offer free shipping on orders over €60. No code necessary; free shipping will be applied at checkout and does include duties.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.

Free Shipping:

  • On all orders

For orders under the above outlined thresholds, the following shipping costs apply:

Country / Region

Shipping cost

Delivery time

Netherlands/Belgium

Free

4-7 business days

Germany

Free

4-7 business days

France

Free

4-7 business days

Spain

Free

4-7 business days

Italy

Free

4-7 business days

Austria

Free

4-7 business days

Poland

Free

4-7 business days

Portugal

Free 4-7 business days

Switzerland

Free 4-7 business days

Rest of Europe

Free

4-7 business days

Middle East

Free

4-7 business days

Asia

Free

4-7 business days

Australia & New Zealand

Free

4-7 business days

Rest of the World

Free

4-7 business days

 

Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

Penny-Jane only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your package arrives damaged as a result of shipment, please email hello@mypennyjane.com within 5 business days and include photos of the damage so we can help you out further.